Privacy Policy

Last updated: May 29, 2025

1. Information We Collect

We collect information in the following ways:

• Information you provide: Name, email address, mailing address, phone number, and product details (brand, model, serial number, purchase date) when you submit a warranty check or claim.
• Uploaded images: Photos of your products that you upload for warranty analysis. These are stored on our servers to process your request.
• Account information: Email address used during registration and login via our magic-link authentication system.
• Notification requests: Email addresses submitted when you request notification about warranty research results.
• Automatically collected data: IP address, browser type, device type, referring URLs, and pages visited, collected via server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Analyze product images using AI and third-party OCR services (Google Cloud Vision API, OpenAI) to identify brand, model, and warranty status.
• Look up warranty information in our database and provide warranty status reports.
• Process and track warranty claims on your behalf.
• Connect you with local repair service providers.
• Send transactional emails such as login verification codes and warranty result notifications.
• Measure and improve site performance using analytics.
• Serve and measure the effectiveness of advertisements via Google Ads.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the site and measure its performance:

• Session cookies: Required to keep you logged in during your visit. Guest sessions persist for 30 days; registered users' sessions persist for up to 1 year.
• Analytics cookies: Google Analytics collects anonymized data about how visitors use the site (pages visited, time on site, device type). This data does not identify you personally.
• Advertising cookies: Google Ads (via Google Tag Manager) uses cookies to measure conversions and serve relevant ads. These cookies may track your activity across other websites.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the site. You can also opt out of Google's use of cookies for advertising by visiting Google Ads Settings.

4. Google Advertising & Analytics

This site uses Google Ads (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) and Google Analytics. These services may set cookies on your device and collect data about your use of this site, which may be transferred to and stored on servers in the United States.

Google's advertising features enabled on this site include conversion tracking. No remarketing lists or custom audiences are created using sensitive categories of personal information.

You may opt out of personalized advertising at google.com/settings/ads or through the Network Advertising Initiative opt-out page.

5. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: We share product data with AI and image-processing providers (Google Cloud Vision, OpenAI) to power our analysis features.
• Repair services: If you request a repair, we may share your contact information and product details with local service providers.
• Analytics & advertising partners: Aggregated, non-personally-identifiable data is shared with Google Analytics and Google Ads as described above.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our users.

6. Data Retention

• Guest uploads and associated data are automatically deleted after 90 days.
• Registered user account data is retained as long as your account is active, or until you request deletion.
• Warranty claims and reports are retained for up to 7 years for record-keeping purposes.
• Uploaded product images are stored on our servers in a secure directory and are not publicly browsable.

7. Data Security

We implement industry-standard security measures including HTTPS encryption for all data in transit, secure PostgreSQL database storage, and access controls limiting who can view your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your account and associated data.
• Opt-out of advertising: Opt out of Google Ads personalization as described in Section 4.
• Cookie control: Manage or block cookies through your browser settings.

To exercise any of these rights, contact us at the address below.

9. Children's Privacy

This site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

• Email: privacy@warrantywalrus.com
• Website: Contact form